Your Frequently Asked Questions
Can't find the answer to your question in the FAQ? Then simply contact us using the contact form.
What types of watches do you offer at Maison Sveltesse?
At Maison Sveltesse, we offer a wide range of designer watches, from timeless classics to contemporary designs. Our selection includes watches for men and women, offering a variety of styles, materials, and features to suit all tastes.
Are the watches authentic?
Yes, all watches sold at Maison Sveltesse are 100% authentic. We only work with official and certified suppliers.
Do you offer a warranty on the watches?
Absolutely. Each watch is covered by a 2-year warranty, valid on the mechanism. For any questions, our customer service is at your disposal.
How can you offer designer watches at reduced prices?
We are able to offer brand-name watches at reduced prices thanks to our direct partnerships with manufacturers and distributors. By eliminating intermediaries and optimizing our supply chain, we are able to reduce costs and offer direct savings to our customers, without compromising the quality or authenticity of the products.
What are your delivery times?
At Maison Sveltesse, we understand the importance of receiving your purchases quickly. That's why we strive to deliver all orders within 5 business days of order confirmation. Our fast and reliable delivery service allows you to enjoy your new designer watch in record time. If you have any further questions regarding our delivery times or if you wish to track your order, please do not hesitate to contact our dedicated customer service.
How do I go about making a return?
To make a return, the customer has fourteen (14) days from the receipt of the products. They must email us at retour@maisonsveltesse.com to inform us of their wish to make a return. Then, they must send the package to the following address: Vierwinden 5, 1930 Zaventem. The return is at their expense.
Can I give a watch as a gift?
Yes, all our watches come in an elegant case, perfect for gifting. You can also add a personalized message when placing your order.
Can I track my order?
Yes, as soon as your package is shipped, you will receive an email containing a real-time tracking link.
What delivery methods do you offer?
We offer home delivery via your local postal service, directly to the address provided during your order. You will receive a tracking number as soon as your package is shipped.
Your Frequently Asked Questions
We will answer you.
Can I modify or cancel my order?
If your order has not yet been shipped, you can contact us quickly via our contact form for any modification or cancellation request.
What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard) and via PayPal. All payments are secure.
Is my payment secure?
Yes, your payment is fully encrypted and secured using bank-level SSL technology. Your data is never stored or shared.
Can I pay in installments?
Yes, we offer the possibility of paying in installments through our partner Klarna. You can choose to pay for your purchases in several monthly installments or to pay later, depending on the options offered at checkout.
Is my personal information confidential?
Absolutely. Maison Sveltesse respects your privacy. Your personal data is never resold, and we only use it to process your order and keep you informed.
I received an error during payment, what should I do?
Don't worry. Contact us via our contact form. We will help you finalize your order quickly.
Can I receive an invoice?
Yes, a detailed invoice is automatically sent to you by email after each order. You can also request one from our customer service.