General Terms and Conditions of Sale

Maison Sveltesse

1. Introduction

These General Terms and Conditions of Sale (hereinafter the "GTCS") set out the contractual rules governing transactions between the company Maison Sveltesse (hereinafter "the Seller") and any natural or legal person (hereinafter "the Customer") wishing to purchase products offered by Maison Sveltesse.

These GTCS apply to any order placed via the Maison Sveltesse website (www.maisonsveltesse.com). They define the rights and obligations of the parties with regard to the sale, delivery, payment and use of the services offered by Maison Sveltesse.

By confirming an order on the Maison Sveltesse website or by making a purchase in person, the Customer acknowledges having read and accepted without reservation these GTCS, as well as the special conditions applicable to each transaction.

2. Purpose

The purpose of these General Terms and Conditions of Sale (hereinafter the "GTCS") is to define the contractual terms governing sales concluded between the company Maison Sveltesse (hereinafter "the Seller") and any natural or legal person (hereinafter "the Customer") wishing to purchase products via the Maison Sveltesse website.

The GTCS determine the steps required to place an order, the processing of orders, the terms of payment, and the conditions of delivery of the products ordered. They also govern the exercise of the right of withdrawal by the Customer, the guarantees applicable to the products sold, and the respective responsibilities of the Seller and the Customer throughout the sale and delivery process.

By accepting these GTCS when confirming their order, the Customer acknowledges having read the specific conditions relating to each transaction, as well as the rights and obligations arising therefrom in accordance with Article L111-1 of the Consumer Code.

3. Orders

Products offered by Maison Sveltesse may be ordered in two ways:

Online order: The Customer may place an order exclusively via the Maison Sveltesse website (www.maisonsveltesse.com). By placing an order on the website, the Customer acknowledges and fully accepts these General Terms and Conditions of Sale (GTCS), as well as the special conditions applicable to each transaction.

Order in person: For Customers located in Brussels, Rotterdam and The Hague, it is also possible to place an order by visiting Maison Sveltesse directly in person. In this case, confirmation of the order on site also implies full acceptance of the GTCS.

Acceptance of these GTCS is a prerequisite for the confirmation of any order. By confirming their order, whether online or in person, the Customer certifies having read, understood and accepted all the contractual terms governing the transaction, in accordance with Article 6:227b of the European Civil Code and Article L221-14 of the Consumer Code.

4. Prices

The prices of the products offered by Maison Sveltesse are stated in euros and include all applicable taxes, including VAT (all taxes included). Maison Sveltesse reserves the right to change its prices at any time owing to economic fluctuations and production costs. The prices displayed on the website may therefore be changed without notice.

However, once the Customer has confirmed their order, the price payable remains fixed and shall not be subject to change, except in the event of a manifest error. By confirming their order, the Customer acknowledges and accepts the price of the products as indicated at the time of confirmation. This acceptance constitutes an essential condition for the formation of the contract of sale between the Seller and the Customer.

This pricing policy complies with Article 6:230 of the European Civil Code and Article L112-1 of the Consumer Code, which govern the terms for setting and changing prices in the context of sales of goods by traders to consumers.

5. Payment

Payment for the products offered by Maison Sveltesse is due immediately at the time of ordering, including for pre-order products. The Customer must pay the total amount of their order, comprising the price of the products, any delivery costs and all applicable taxes, in order for their order to be processed and confirmed.

Several secure payment methods are made available to the Customer: they may pay for their order by bank card, PayPal, or any other payment method accepted and specified on the Maison Sveltesse website. For purchases made in person in Brussels, Rotterdam and The Hague, cash payments are also accepted.

All online payment transactions are secured by encryption and security protocols compliant with the standards in force, guaranteeing the protection of the Customer's personal data.

By making a payment, the Customer confirms their consent to these General Terms and Conditions of Sale and definitively confirms their order, in accordance with the provisions of Article 6:231 of the European Civil Code and Article L221-13 of the Consumer Code.

6. Delivery

The products ordered are delivered to the delivery address specified by the Customer when placing their order, where the order is placed via the Maison Sveltesse website.

Maison Sveltesse undertakes to dispatch orders within five (5) working days from confirmation of the order. This period may vary depending on product availability and logistical conditions.

It is important to note that Maison Sveltesse declines all liability in the event of a delivery delay attributable to the carrier. In such cases, the Customer is invited to contact the carrier directly for any claim or parcel tracking required, in accordance with the legal provisions in force (Article 6:235 of the European Civil Code, Article L216-1 of the Consumer Code).

7. Customs charges

Maison Sveltesse informs its Customers that customs charges may be payable for international deliveries outside the European Union. These charges are determined by the customs authorities of the destination country and may include import taxes, customs duties and handling fees.

Any applicable customs charges are borne entirely by the Customer. It is the Customer's responsibility to enquire about the customs regulations in force in their country and to pay all taxes or customs duties required in order to receive their order.

Maison Sveltesse declines all liability for additional costs relating to customs formalities. By accepting these General Terms and Conditions of Sale, the Customer acknowledges and accepts that Maison Sveltesse shall not be held liable for such additional costs, in accordance with Article 6:236 of the European Civil Code and Article L221-15 of the Consumer Code.

7. Right of withdrawal

In accordance with the legislation in force, the Customer has a period of fourteen (14) days from receipt of the products to exercise their right of withdrawal without having to give reasons or pay any penalties, with the exception of return costs. The products must be returned in their original condition and packaging (Article 6:230o of the European Civil Code, Articles L221-18 to L221-28 of the Consumer Code).

Returns for any reason other than a manufacturing defect are at the buyer's expense. In the event of a manufacturing defect, Maison Sveltesse will bear the return costs.

8.1 Exclusions from the right of withdrawal

The right of withdrawal may not be exercised for the following contracts:

• The supply of goods made to the consumer's specifications or clearly personalised.
• The supply of goods liable to deteriorate or expire rapidly.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.
• The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.

9. Guarantee

Maison Sveltesse grants all Customers the following legal guarantees for all products sold:

In accordance with the provisions of Article 6:230m of the European Civil Code and Articles L217-4 to L217-12 of the Consumer Code, all products sold by Maison Sveltesse benefit from a legal guarantee of conformity. This guarantee allows the Customer to request the repair or replacement of the product, or where applicable a refund, if the product is defective or does not conform to its description.

In accordance with Article 6:230p of the European Civil Code, Maison Sveltesse also guarantees the products against hidden defects which may render them unfit for use or significantly reduce their value. Should a hidden defect be discovered, the Customer may choose between rescission of the sale or a reduction of the sale price.

To assert any of the above-mentioned guarantees, the Customer must notify Maison Sveltesse in writing as soon as possible after discovering the defect or hidden defect. The Customer must also provide proof of purchase and describe the defect observed precisely.

Limitations: The legal guarantees do not cover defects resulting from misuse, negligence, normal wear and tear or modification of the product by the Customer.

10. Liability

Maison Sveltesse declines all liability in the event of non-performance of the contract concluded, in particular in the following situations:

In the event of a stock shortage or unavailability of a product ordered, Maison Sveltesse undertakes to inform the Customer as soon as possible and to offer, where possible, a substitute product or to issue a full refund of the order.

Maison Sveltesse shall not be held liable in the event of force majeure. Events considered as force majeure include, without limitation, natural disasters (such as floods and fires), total or partial strikes affecting postal services, means of transport or communications, as well as any other unforeseeable circumstance beyond the control of Maison Sveltesse.

By accepting these General Terms and Conditions of Sale, the Customer acknowledges and accepts that Maison Sveltesse cannot be held liable for such situations, in accordance with Article 6:75 of the European Civil Code and Article L221-15 of the Consumer Code.

11. Protection of personal data

Maison Sveltesse attaches great importance to the protection of its Customers' personal data. The information collected from the Customer when placing an order is necessary for the management of the commercial transaction. It may be disclosed in whole or in part to Maison Sveltesse's service providers involved in the performance of the order, such as carriers or secure payment providers.

In accordance with Article 6:230f of the European Civil Code and Articles L223-1 to L223-2 of the Consumer Code, the Customer has the right to access, modify, rectify and delete the data concerning them. To exercise these rights, the Customer may contact Maison Sveltesse in writing at the address indicated on the company's website.

The personal data collected by Maison Sveltesse is stored securely and is used solely within the legal framework provided for by the European regulation on the protection of personal data (GDPR).

By accepting these General Terms and Conditions of Sale, the Customer acknowledges and accepts that their personal data may be collected and processed in accordance with the legal provisions in force and the principles set out in this personal data protection clause.

11. Intellectual property

All elements of the Maison Sveltesse website, including but not limited to textual, graphic, software, visual and audio content, are and remain the exclusive intellectual property of Maison Sveltesse.

In accordance with Article L122-4 of the Intellectual Property Code, no element of the Maison Sveltesse website may be reproduced, exploited, redistributed or used in any way whatsoever, even partially, without the express written consent of Maison Sveltesse. This includes in particular reproduction on another website, use in a commercial or non-commercial context, or any other form of exploitation.

Customers are authorised to use the Maison Sveltesse website exclusively for their personal browsing and to make purchases in accordance with these General Terms and Conditions of Sale. Any use outside these purposes requires the prior authorisation of Maison Sveltesse.

Maison Sveltesse reserves the right to bring legal proceedings against any person or entity infringing its intellectual property rights, in accordance with the legal provisions in force.

By accepting these General Terms and Conditions of Sale, the Customer acknowledges and accepts that all intellectual property rights associated with the Maison Sveltesse website are protected and belong exclusively to Maison Sveltesse, unless expressly stated otherwise.

13. Applicable law and jurisdiction

These General Terms and Conditions of Sale (GTCS) are governed by Belgian and European law, given that Maison Sveltesse is located and operates in Europe.

In the event of a dispute arising from these GTCS, Maison Sveltesse undertakes to seek an amicable solution with the Customer before any legal action. This approach aims to reach an agreement satisfactory to both parties, in accordance with Article 6:236k of the European Civil Code and Article L221-15 of the Consumer Code.

Failing an amicable solution, any dispute relating to these GTCS shall fall within the exclusive jurisdiction of the courts of the judicial district of Brussels. This clause complies with European legislation, which provides that the courts of the place where the consumer is domiciled have jurisdiction over disputes relating to the sale of goods or the provision of services.

By accepting these General Terms and Conditions of Sale, the Customer acknowledges that Belgian and European law governs the contractual relationship with Maison Sveltesse, and also acknowledges the jurisdiction of the courts of Brussels in the event of a dispute.

14. Contact

For any questions or information regarding the products or these GTCS, the Customer may contact Maison Sveltesse at the following email address: sav@maisonsveltesse.com or by telephone on +32 467 89 01 60

Maison Sveltesse endeavours to respond to all enquiries as promptly as possible and to provide efficient and professional assistance to its Customers.

 

Payment Policy

At Maison Sveltesse, we are committed to offering our customers a secure and seamless shopping experience. Below are the payment terms applicable to our products and services.

1. Accepted payment methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express)
  
• PayPal
  
• Maison Sveltesse gift cards

2. Payment security

The security of your payment information is our priority. All transactions are encrypted and secured via the SSL (Secure Socket Layer) protocol. We do not store credit card information on our servers after the transaction.

3. Payment process

• Credit and debit cards : Payments by credit and debit card are processed immediately at the time of ordering.
• PayPal : You will be redirected to the PayPal website to complete your payment securely.
• Gift cards : Maison Sveltesse gift cards may be used by entering the card code at checkout.

4. Taxes and charges

The prices displayed on our website include applicable VAT. Delivery costs are calculated separately and added to the order total before payment is finalised.

5. Payment issues

If you experience a problem with your payment, please contact our customer service at sav@maisonsveltesse.com for assistance. We will help you resolve any questions or issues relating to your payment.

6. Invoicing

A detailed invoice will be sent to you by email after confirmation of your order. If you require a paper invoice, please request one from our customer service.

7. Order cancellation

You may cancel your order before it is dispatched by contacting our customer service. Once the order has been dispatched, you will need to follow our return policy to obtain a refund.

8. Contact

For any questions regarding our payment policy, please contact us at:
Email: sav@maisonsveltesse.com
Telephone: +32 467 89 01 60